Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color preferences, then proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and PCI-compliant payment processors to ensure all transactions are secure. We never store your full payment details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) within the US. International shipping typically takes 7-14 business days depending on destination.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or import taxes that may apply.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping is the customer's responsibility unless the item is defective.
How do I exchange an item?
Please initiate a return for the original item and place a new order for the desired size or style. We currently don't offer direct exchanges to ensure you receive your preferred item promptly.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit to your account.
Product Care
How should I care for my sleepwear?
We recommend gentle machine wash with similar colors in cold water, then line dry or tumble dry on low heat. Avoid bleach and harsh detergents to maintain fabric quality.
Why do sizes vary between styles?
Our different collections may have slightly different fits due to fabric characteristics and design intentions. Please refer to the specific size chart for each product and read customer reviews for fit advice.
Are your products ethically made?
Yes, all Lumière & Robe garments are produced in ethical working conditions. We partner with manufacturers who share our commitment to fair labor practices and sustainable production methods.
Customer Service
How can I contact customer service?
Our customer care team is available via email at [email protected] from 9AM-6PM EST, Monday through Friday. We typically respond within 24 hours.
Do you offer gift wrapping?
Yes! Select the gift wrapping option at checkout and include a personalized message. All gifts are beautifully packaged in our signature Lumière & Robe boxes.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. After this window, we process orders quickly to ensure prompt delivery, making changes difficult. Please contact us immediately if you need assistance.