Shipping policy
Shipping Methods
At Lumière & Robe, we offer multiple shipping options to ensure your delicate sleepwear and loungewear arrives safely and promptly:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- International Shipping: 5-10 business days (varies by destination)
All orders are carefully packaged in our signature protective garment bags to preserve the quality of your nightgowns, robes, and pajama sets.
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing may take an additional 1-2 days.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $75 in the continental US.
International Shipping
We ship our luxurious sleepwear worldwide. Please note:
- Customs duties and taxes may apply and are the responsibility of the recipient
- Delivery times may vary due to customs processing
- Some countries may have restrictions on silk or lace garments
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. For delicate items like slip dresses and camisoles, we recommend tracking your package and being available to receive it.
Shipping Restrictions
Due to the delicate nature of our products:
- We cannot ship to P.O. boxes
- Signature may be required for high-value orders
- Some remote locations may have limited shipping options
Damaged or Lost Packages
If your sleepwear arrives damaged or is lost in transit, please contact our customer service within 7 days of delivery. We will work with the carrier to resolve the issue and arrange for replacement or refund as appropriate.
Note: Shipping policies are subject to change. Please check this page periodically for updates. For specific shipping inquiries, contact [email protected].