Tracking order

Order Tracking Process

At Lumière & Robe, we understand how exciting it is to receive your new sleepwear and loungewear. Here's how you can track your order:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing Time: Most orders are processed within 1-2 business days (excluding weekends and holidays).
  3. Shipping Notification: Once your package ships, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Your Package: Use the tracking number provided to monitor your package's journey.

How to Track Your Package

We recommend using the following reliable tracking service to monitor your shipment:

17Track - Global Package Tracking

17Track is a comprehensive tracking platform that supports most international carriers. Here's how to use it:

  1. Visit 17Track's website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

17Track provides detailed information including estimated delivery dates and transit history.

Frequently Asked Questions

How long does shipping typically take?

Delivery times vary based on your location and shipping method selected at checkout. Standard shipping typically takes 3-7 business days domestically and 7-14 business days internationally.

What if my tracking information isn't updating?

Some carriers may take 24-48 hours to update tracking information after pickup. If your tracking hasn't updated after 2 business days, please contact our customer service team.

Can I change the shipping address after my order has shipped?

Once an order has shipped, we're unable to modify the delivery address. You may need to contact the carrier directly to discuss possible rerouting options.

Need Further Assistance?

If you're experiencing any issues with tracking your order or have questions about your shipment, our customer service team is happy to help. Please contact us at [email protected] with your order number and any relevant details.