Privacy policy

Information We Collect

At Lumière & Robe, we collect personal information to provide and improve our services. This includes:

• Contact Information: Name, email address, phone number, shipping/billing address
• Payment Details: Credit card information (processed securely through PCI-compliant payment processors)
• Order History: Products purchased, sizes, preferences
• Device & Usage Data: IP address, browser type, pages visited (via cookies and similar technologies)

How We Use Your Information

Your data helps us:

• Process orders and deliver products
• Provide customer support and respond to inquiries
• Improve our website and product offerings
• Send marketing communications (with your consent)
• Prevent fraud and enhance security

Data Sharing & Disclosure

We may share information with:

• Service Providers: Shipping carriers, payment processors, IT support
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We implement Standard Contractual Clauses and other GDPR-compliant safeguards for international transfers.

Your Rights

Under GDPR, CCPA, and other privacy laws, you may:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Request data portability
• Opt-out of marketing communications

To exercise these rights, please contact our Data Protection Officer at [email protected].

Data Security

We implement industry-standard measures including:

• SSL/TLS encryption for data transmission
• Regular security audits
• Limited employee access to sensitive data
• Secure data storage with access controls

Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your preferences
• Analyze site traffic
• Enable shopping cart functionality

You can manage cookie preferences through your browser settings.

Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice. The "Last Updated" date at the bottom indicates the latest revision.

Contact Us

For privacy-related questions or concerns: